andrew st. family health centre

Guide to Self Isolation

COVID-19 Testing Availability

Once again, thank you all for your continued support and understanding as we adjust to our new normal.


We are monitoring closely Government recommendations, as well as the changing health care standard around the region, to decide how and when we will start to reopen the clinic.


The Government has approved testing for anyone meeting the testing criteia, and patients can self refer for testing.  If you feel you or someone in your family has COVID-19 please complete a Self Assessment Tool at https://covid-19.ontario.ca/self-assessment/


If it shows a possible positive, you may contact the Grand River Hospital Testing Centre at 519-749-4300, ext 6824 (7:30am - 6:30pm) or the St. Mary's Hospital Testing Centre at 519-885-9517 (9:00am - 5:00pm) to schedule an appointment for testing. 

COVID-19 Office Update

Thank you for all your support during this time, and for all your patience and understanding as we navigate this new way of providing care to everyone in a safe manner.

Our current office policy is still in place. Majority of visits are telephone based, and will remain so until further notice.


OFFICE REMINDERS

1. NO WALK INS - please do not come to the office unless you have been instructed to do so. Please call if you have questions or concerns.

2. Those that do have confirmed in office appointments (Prenatals, Well Baby Checks, Injections, etc.), must follow the appointment guidelines to ensure the safety of yourself and others. Please see below.

a.) you must come ALONE to your appointment, or only ONE Guardian present with children. All other family members must wait OUTSIDE the building.

b.) CALL from the parking lot before entering the building. This is to ensure social distancing amongst patients. Call 519-804-9234, ext 106. Staff will instruct you when it is safe to come in.

Saty Safe!

COVID-19 UPDATE - March 24th, 2020

Dear Patients of Andrew Street Family Health Centre:


Due to the current COVID-19 pandemic, we want to remind you that we have temporarily implemented changes in the way we deliver your care. Virtually all of the visits we are providing at this time have become telephone or video visits. If you have an upcoming visit and have not heard from us, please give us a call at (519) 804-9234 for further direction.


We would also like to take this opportunity to remind you that Social Distancing remains one of the top methods to prevent the spread of COVID-19. For further information on Public Health's recommended measures to prevent the spread of Novel Coronavirus please see their website here.


Our goal is to minimize potential exposure to as many people as possible, while freeing up resources to attend to those who require urgent care. As such, we would like to remind you that we are not completing any forms at the moment or offering any sick notes. If you are in need of a prescription refill, please have your pharmacy fax us a prescription renewal request at (519) 804-2604.


Thank you in advance for your patience and understanding during this time. Please stay safe. 

COVID-19 UPDATE - March 16th, 2020

Dear Patients of Andrew Street Family Health Centre:


Due to the current and impending COVID-19 pandemic, we will be making temporary changes in the way we deliver your care. Our goal is to minimize potential exposure to as many people as possible, while freeing up resources to attend to those who require urgent care.


Starting immediately - we will no longer be booking routine appointments (including routine physicals, pap smears, wart treatments and ear syringes). If you have an appointment scheduled currently, you will be contacted to cancel or amend this appointment.


Additionally, we will be reviewing our schedules and incoming appointments - those that can be accomplished safely by telephone or a virtual visit (Additional information can be found here) will be booked as such. Those visits that are of a more urgent nature and require an in-person visit will still be offered this option.


In order to help reduce the spread of the virus - we ask for your help.

If you have respiratory symptoms (cough, fever, runny nose, sore throat, difficulty breathing), have travelled outside of the country, or have had contact with someone with respiratory symptoms and travel, we ask that you STAY HOME, and call our office (519-804-9234) for further direction. PLEASE DO NOT ATTEND OUR OFFICE WITHOUT INSTRUCTION.


As a community, our responsibility at this time is to minimize the virus spread and the impending impact on our healthcare system. If you are able to delay your elective medical appointments, we urge you to do so. We also ask that you do not attend the EMERGENCY ROOM unless it is a clear EMERGENCY.


In regards to your greater social obligations - we urge you to wash your hands and just stay home. Please reconsider attending large public venues, events and travelling. The more successful we are at social distancing; the best chance we have at minimizing the impact of this virus.

Thank you for your patience and understanding as we navigate this. These changes will be regularly assessed and are in place until further notice.

Welcome to Andrew St. Family Health Centre!

We are committed to providing quality health care for your entire family.

We are a group of family physicians, nurses and support staff serving patients in the Kitchener-Waterloo area.

The clinic opened in November 2011 with four physicians on staff. We now have fourteen family physicians.

Andrew St. Family Health Centre trains medical students, resident doctors and physician assistants. Some of our physicians are associated with McMaster University's School of Medicine and Physician Assistant programs. We ask that you welcome our students and appreciate your assistance in training the next generation of health care professionals.

Our clinic shares premises at the Andrew Street Professional Centre with several other businesses: Remedy's Rx pharmacy, Amplifon Hearing Clinic, Grand River Sports Medicine, Qualia Counselling, Dr. Carolyn Hutzal (pediatrician), Dr. Martha Linkletter (pediatrician) and Dr. Susan Teschke (endocrinologist).