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andrew st. family health centre

Office Policies and Procedures:


-Arriving late: if you arrive up to ten minutes after your appointment time, you will be seen in the next available time slot at the discretion of the physician. If you arrive more than ten minutes after the time, your appointment will be cancelled, and you will be asked to rebook the appointment and pay the missed appointment fee. Please call us if you think you will be late.

-Missed appointments: If you miss a scheduled appointment, you may be charged $35. If you miss a physical or other long appointment, the charge is $70. For new patients: if you miss a meet and greet appointment you will not be scheduled for another appointment

-Physician visits are by appointment only, please book at 519-804-9234.

-Cancelling appointments: Please cancel appointments 24 hours prior to the appointment time. If you do not cancel your appointment in time, or if you miss a scheduled appointment, you may be charged $35 for regular appointments and $70 for long appointments (including physicals)

Prescription renewal requests:

To have a prescription renewed, please have your Pharmacy send us a "Prescription Renewal Request". Please note that these requests can take up to 5 business days to complete, therefore we ask that you plan accordingly and have the request sent prior to your medication running completely out. (A fee for telephone renewals without an office visit may apply. Please speak to your Physician directly if you have any questions about this.)


-Your medical history is confidential. We do not give information to anyone, including family members, unless you give us permission. If you agree to be sent to a specialist, we do send them your medical history.

Medical Records:

-Your electronic medical records are securely kept with access only permitted to our office staff. 

-If you wish to transfer your records from our office to another physician's office, there is a fee for copying the information to a computer disc.

-If you want to transfer your records to our office from another physician's office, please fill out this form and give it to the other physician. Please note that their office will likely have a charge for this service.

Zero Tolerance Policy:

- We are committed to providing a safe, secure and respectful environment for all patients and staff. Please review our Zero Tolerance Policy here

Health Myself Portal - Shared Email Consent form

- In partnership with a company called Health Myself we have established a secure and private area on the Internet which will allow you to book appointments online with the clinic.  

We recommend that everybody 16 years of age or older have a unique email address.

We understand that in some instances this may not be practical and require signed consent from all parties involved to share an email address. The consent form can be found here. It MUST be signed by all parties and returned to the office before shared access will be allowed.