andrew st. family health centre

ZERO TOLERANCE POLICY

Thank you for being a patient of Andrew Street Family Health Centre.

We are committed to providing a safe, secure and respectful environment

for all patients and staff.

Words or actions that make others feel threatened will not be tolerated

and decisive action will be taken to protect patients and staff.

Disruptive Behaviour:

Andrew Street Family Health Centre considers the use of inappropriate words, actions or

inactions as disruptive behaviour.

Inappropriate Actions/Inactions:

• Violence (physical attacks or threatening behaviour)

• Intimidation

• Throwing or damaging property or breaking things

Inappropriate Words (in person, by phone, or any means of communication):

  • Abusive language
  • Disrespectful, demeaning or abusive language/comments
  • Remarks, jokes or innuendos that demean, ridicule or offend
  • Discriminatory remarks
  • Threats or threatening behaviour
  • Bullying
  • Sexual Harassment

Immediate action will be taken when incidents described above occur.

Depending on the severity, you may be asked to leave, the police may be called or you may face dismissal from our practice.